Maintenance Tips

Taking good care of your Bzen bike is important. Even though our bikes are made to last for a long time, every now and then they require some of your attention. There is no better way to protect your investment than to get on a maintenance routine. Think about your car – you don’t drive … Read more

Assembly instructions

The tools needed for assembly are packed in the box with the charger. Remove all the protection material from the bike. Loosen the two side screws of the stem and turn the handlebar. After aligning the handlebar, tighten securely the two side bolts of the stem using tool A. DO NOT adjust the top cap … Read more

Est-il possible de louer un BZEN Bike?

Si vous habitez en Allemagne, oui. Nous vous offrons la possibilité de louer votre BZEN via JobRad. Pour plus d’informations sur les modalités de location via JobRad, veuillez consulter notre site Internet sous la rubrique Leasing – JobRad | BZEN Bikes ou contacter notre service clientèle sous

Is het mogelijk om een BZEN-fiets te leasen?

Op dit moment is het alleen mogelijk om in Duitsland een fiets te leasen via JobRad. Voor meer informatie over leasing via JobRad, bezoek onze website op Leasing – JobRad | Bzen Bikes of neem contact op met onze klantendienst via

Ist es möglich, ein BZEN Bike zu leasen?

Ja, in Deutschland bieten wir Ihnen die Möglichkeit, Ihr BZEN über JobRad zu leasen. Weitere Informationen zum Leasing über JobRad finden Sie auf unserer Website unter Leasing – JobRad | Bzen Bikes oder kontaktieren Sie unseren Kundensupport unter

Can I get an insurance for my BZEN Bike?

In-house, we do not directly offer an own insurance but you can get any bike insurance that you want.    If you live in Germany and are looking for the right insurance for your BZEN bike, then we recommend the flexible e-bike insurance of our partner hepster.