Jacek Almost all repairs or standard maintenance can be carried out by any bike shop around the corner, as we only use well-known and reputable brand components. You can also contact one of our official service centers as well as our customer support team under via our contact form If the repair falls under guarantee, BZEN will … Read more
When your bike needs a repair within guarantee, the service center will forward the costs directly to BZEN and you won’t be charged anything.
If a local bike shop or one of our service centers can do the repair, they will inform you about the repair time. In case your bike must come back to our own workshop, it takes about 2-3 weeks from the moment on we receive the bike to do the technical tests, carry out the … Read more
BZEN offers you a 30 days test ride period (15 days for Outlet bikes). So if you hesitate to buy a BZEN because you are not sure you will like it, we are happy to offer you 30 days to ride and test the bike of your choice (15 days for Outlet bikes). Order it, … Read more
Belt drives have the great advantage of being almost maintenance-free. In addition, they are lighter, quieter and cleaner than a derailleur. In short words your clothes don’t get any drivetrain dirt on them. In addition, this form of drive is less complex and has a longer life. The downside is that you can’t shift between … Read more
For our BZEN Bikes you have the choice between our standard battery with 7Ah/252Wh and the extra power with 10Ah/360Wh. Depending on the terrain and assist mode used, the 252Wh battery offers assistance for 35-75 km and is perfect for your city rides. The 360Wh battery has 50% more power and can provide assistance for 50 … Read more
To know which frame size is the right one for you, please check the geometry table for our different models. They indicate the frame size, which we advise for your height. If you have measured your height and you are between two frame sizes, you might consider taking the smaller one. In case the frame … Read more
If you wish to test ride our bikes, they are available through our network of BZEN Ambassador’s and official service centers, which is continuously growing. You can find your closest test ride possibility under the following link: test ride | BZEN Bikes Once you have chosen an ambassador or service center, you will be contacted … Read more
Iif you hesitate to buy a BZEN because you don’t have an opportunity to test it near to you, we are happy to offer you a free 30 days return period for the bike of your choice (15 days for Outlet bikes). Order it, have it delivered to your home and if you do not … Read more
The torque sensor of our e-system measures the power that you exercise on the pedals and at what frequency you pedal. He then adapts its assistance accordingly. The assistance will increase steadily along with the pedalling force.When it becomes more difficult to pedal, for instance due to a hill, or when you push harder to … Read more