Can the battery be repaired or replaced?

Yes, the integrated battery can be replaced and repaired if this is necessary. Our bikes and their frames are designed in such a way that every professional bike shop as well as our official service centers can easily remove and replace the battery. If any problem occurs within the two-year guarantee period, the costs for it will be covered by BZEN.  

It is hence also possible to get a new and fresh battery as well as to switch from the standard 7Ah/250Wh to the more powerful  10Ah/360Wh battery. Please contact our customer support via for further information in this regard.