How does the motor assist and what is a torque sensor?

The torque sensor of our e-system measures the power that you exercise on the pedals and at what frequency you pedal. He then adapts its assistance accordingly. The assistance will increase steadily along with the pedalling force.When it becomes more difficult to pedal, for instance due to a hill, or when you push harder to … Read more

Up to which speed does the motor assist?

Our e-bikes comply with the European regulation EN15194. The motor therefore has a maximum standard speed of 25 km/h and a 250 W nominal power limitation. However, it is easily possible to go faster without assistance because the motor does not give any resistance, also above the speed of 25 km/h.

Is the bike equipped with walk assist?

Yes, our bikes come with a walk assist. However, all our bikes are very light – from 14,5 kg on – such that they are as light as some other normal bikes. Therefore, our bike in most situations can be easily pushed without the additional assist.

What is the battery capacity and which range can I expect with it?

For our BZEN Bikes you have the choice between our 7Ah/252Wh Li-ion battery, which is perfect for the city and the extra power Li-ion battery with 10Ah/360Wh. Depending on the terrain and assist mode used, the 7Ah/252Wh battery offers assistance for 35-75km and is perfect for your city rides. The 10Ah/360Wh battery has 50% more … Read more

Can the battery be removed for charging?

The battery is integrated into the lower frame tube and cannot be removed for charging. Our e-bikes are charged via a connection at the bottom of the seat tube. However, since our BZEN bikes are very light (from  14,5 kg), they can be easily carried to the socket. The battery can only be removed for … Read more

Can the battery be repaired or replaced?

Yes, the integrated battery can be replaced and repaired if this is necessary. Our bikes and their frames are designed in such a way that every professional bike shop as well as our official service centers can easily remove and replace the battery. If any problem occurs within the two-year guarantee period, the costs for … Read more

How do I charge the battery and how often should I do it?

To charge the battery, you must use the appropriate charger that is provided with the bike. You should simply connect the charger to any regular power plug (220 / 230 V AC) and to the bike.  The battery provides your bike with a range of electric assist up to 75 km with the 7Ah/252Wh or up … Read more

Do I have to charge the battery before I do my first ride?

When your BZEN bikes arrives, the battery is almost completely charged. However, before you go on your first rides, we recommend to check the battery load and recharge it for 1-1,5 hours. In this way, you will be sure that the battery provides you with the full energy capacity for the rides that follow thereafter. … Read more

What is the battery’s lifespan?

The battery is designed for 500 cycles, equivalent to approximately 30.000 km (or 45.000 km if you have a 10Ah battery). After the 500 cycles, the battery still has approximately 75% of its original capacity.  To secure the battery lifespan, it is important to maintain the bike and to recharge the battery every 6 to … Read more