Delivery

We deliver to your door within the EU. For deliveries outside the EU please contact our customer support via contact form.  

When the bike is on stock, it takes 1-2 weeks, depending on the country, to deliver our bike to your door. Shortly after placing an order, you will receive an email confirming that your order has been received and is now being processed. Once we ship your order, you will be provided with a track … Read more

Once your order has been shipped we will send you a confirmation email containing a tracking link and estimated delivery date. To get the latest information on your delivery, enter your tracking number on the webpage of the transport company ‘Raben’.   However, please note that the transport company will also contact you by phone at … Read more

Yes, once your order has been shipped we will send you a confirmation email containing a tracking link and estimated delivery date. To get the latest information on your delivery, enter your tracking number on the webpage of the transport company ‘Raben’.  

Your bike will be ready to ride in a minute. Simply take your BZEN bike out of the delivery box, take off all the protections, attach the pedals, fix the handlebar, and adjust the saddle to your size and you are ready to GO. For the assembly of the bikes, you’ll need only 2 or … Read more

If you receive a damaged box or a box delivered in the wrong way (e.g. upside down), we suggest you to take photos of it and check carefully whether your bike is damaged in any way or scratched. If so, immediately inform us via our contact form about it and attach pictures.