Guarantee, Warranty & Repairs

Almost all repairs or standard maintenance can be carried out by any bike shop around the corner, as we only use well-known and reputable brand components.  You can also contact one of our official service centers as well as our customer support team under via our contact form If the repair falls under guarantee, BZEN will … Read more

When your bike needs a repair within guarantee, the service center will forward the costs directly to BZEN and you won’t be charged anything. 

If a local bike shop or one of our service centers can do the repair, they will inform you about the repair time.  In case your bike must come back to our own workshop, it takes about 2-3 weeks from the moment on we receive the bike to do the technical tests, carry out the … Read more