If I do not like my bike, can I return it?

BZEN offers you a 30 days test ride period (15 days for Outlet bikes). So if you hesitate to buy a BZEN  because you are not sure you will like it, we are happy to offer you 30 days to ride and test the bike of your choice (15 days for Outlet bikes). Order it, … Read more

How can I make a claim?

We always make the utmost effort to ensure that our bikes meet all your expectations. If anything goes wrong, we want to know about it as soon as possible so that we can help you. Use this form to contact us quickly and describe your problem. Please be as specific as possible and describe your … Read more

How does the claim procedure look like?

As soon as we receive your request, it will be redirected to the appropriate department depending on whether it concerns transport, other services or the bike itself. The specialists responsible for each stage will deal with your problem within 24 hours (working days). If we need more details, we will contact you for more information.