How will the bike be delivered? And do I need tools to build up my bike?

Your bike will be ready to ride in a minute. Simply take your BZEN bike out of the delivery box, take off all the protections, attach the pedals, fix the handlebar, and adjust the saddle to your size and you are ready to GO. For the assembly of the bikes, you’ll need only 2 or 3 regular tools depending on the bike model. One Allen key number 4 or 5 and a flat wrench 15. These necessary tools will be delivered along with the bike. That’s it! 

The instructions can be found on our website by scanning the QR code on the delivery box or directly in Bike Manual 

Our team tests every single bike before packing them with care. Nevertheless, if you see that your bike has been damaged during transport or if you observe a manufacturing fault, please contact our customer support directly via our contact form . We will assist you and resolve the problem as quickly as possible.