If your BZEN has a technical issue, don’t worry — we’re here to help. Step 1: Local repairsThanks to our use of high-quality and widely available branded components, most repairs or standard maintenance can be carried out by any local bike shop of your choice. Step 2: Contact a certified BZEN service partner We also … Read more
When your bike needs a repair within guarantee, the service center will forward the costs directly to BZEN and you won’t be charged anything.
If a local bike shop or one of our service centers can do the repair, they will inform you about the repair time. In case your bike must come back to our own workshop, it takes about 2-3 weeks from the moment on we receive the bike to do the technical tests, carry out the … Read more
When you buy a BZEN, you can be relaxed. Your bike is covered by an extended manufacturer guarantee that is longer than the legally required warranty. It is important that you can always rely on your bike and enjoy it in good conditions. This is why, BZEN offers 5 years guarantee on the frames and … Read more